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Guatemala Florist - Frequently Asked Questions

  • What happens after I place a or gift basket order for Guatemala?
  • We will send you a confirmation e-mail to confirm that we have accepted your order which shows a copy of the order you have made. If you have made a mistake on the order, you need to tell us immediately.
  • Why do you need my phone number?
  • It is essential to provide us with your full contacts details, including a valid phone number. Customer service may need to speak to you to confirm the recipients' address, to modify the order or to confirm payment details. We will only contact you by phone in relation to the order you have recently placed.
  • How do I check the status of my flower or gift basket order for Guatemala?
  • Login to my http://www.flowers4guatemala.com account to track the status of your order or visit our customer service page.
  • How will I know when the flowers or gift basket have arrived?
  • We will send you a confirmation e-mail to confirm that the order has been delivered. You will receive this e-mail up to 24 hours after delivery. Please ensure that you have provided an accurate e-mail and that you have added orders@internetflorist.biz to your address book so that our e-mails do not arrive in the junk mail.
  • How do I modify or cancel my Guatemala flower or gift basket order?
  • Login to my http://www.flowers4guatemala.com account to modify your order or visit our customer service page. All changes must be 24 hours before delivery. After that time, we cannot guarantee there will be enough time for the changes you request.
  • What credit cards do you accept?
  • We accept all major credit and debit cards (not American Express) as well as PayPal. With some cards you need to request online transactions with your bank. If you experience any problems when you try to place an order please contact our customer service team who will help you to make sure that the order is accepted.
  • When will my credit card be charged?
  • We charge your credit card when you place the order. We use a very secure payment platform that enables us to charge your card immediately.
  • Is it safe to give my credit card detail on the internet?
  • At Flowers for Guatemala we only use the very best in security for our online payments. We use PayPal for our online payments and as one of the largest payment processors in the world their security is top notch.
  • Will my contact information be kept confidential?
  • http://www.flowers4guatemala.com keeps customer information completely confidential. Our company does not share customers' personal information for third-party use or sell it to advertising agencies. In the event of a legal requirement, fraud, or law-enforcement request, your personal information may be shared upon request from the relevant authorities.
  • Can my order for Guatemala Flowers & gift baskets be delivered today?
  • Same Day deliveries will depend on which location/country if this is possible, due to world time differences. When entering the day and time the order system will advise if what you have selected is possible.
  • How are gift baskets delivered?
  • We deliver using mail services such as FedEx, DHL, TNT, UPS, USPS. In some locations where courier services are not as fast or reliable such as Eastern Europe, Russia & CIS and countries of South-East Asia we often deliver using a local accredited courier.
  • Can I specify AM or PM deliveries for Guatemala?
  • Yes you can. For AM deliveries please make sure you order at least the day before. Please note we cannot guarantee exact hour deliveries. When making the order you will be advised of the period of AM and PM delivery. Please note that same day orders, it is not always possible to deliver AM due to busy schedules, so the delivery may take place PM.
  • Can I send flowers on Sunday and Public Holidays to Guatemala??
  • This will depend on the location. When you make your order, the opening times will be advised. If the shop is closed a message will advise to choose another time or day.
  • Are there any additional charges when sending flowers?
  • The delivery costs are: Alta Verapaz Departm Coban - Alta Verapaz Departm 51.95 USD, Alta Verapaz Departm San Cristobal - Alta Verapaz Departm 51.95 USD, Alta Verapaz Departm San Pedr Carcha - Alta Verapaz Departm 51.95 USD, Alta Verapaz Departm Santa Cruz Verapaz - Alta Verapaz Departm 51.95 USD, Baja Verapaz Departm Rabinal - Baja Verapaz Departm 51.95 USD, Baja Verapaz Departm Salama - Baja Verapaz Departm 51.95 USD, Baja Verapaz Departm San Geronimo - Baja Verapaz Departm 51.95 USD, Chimaltenango Depart Chimaltenango - Chimaltenango Depart 51.95 USD, Chimaltenango Depart El Tejar - Chimaltenango Depart 51.95 USD, Chimaltenango Depart Parramos - Chimaltenango Depart 51.95 USD, Chimaltenango Depart Patzicia - Chimaltenango Depart 51.95 USD, Chimaltenango Depart Patzun - Chimaltenango Depart 51.95 USD, Chimaltenango Depart San Andres Itzapa - Chimaltenango Depart 51.95 USD, Chimaltenango Depart tecpan - Chimaltenango Depart 51.95 USD, Chiquimula Departmen Chiquimula - Chiquimula Departmen 51.95 USD, Chiquimula Departmen Esquipulas - Chiquimula Departmen 51.95 USD, Chiquimula Departmen Ipala - Chiquimula Departmen 51.95 USD, Chiquimula Departmen Quezaltepeque - Chiquimula Departmen 51.95 USD, Chiquimula Departmen San Jose la Arada - Chiquimula Departmen 51.95 USD, De Izabal department Amates - De Izabal department 51.95 USD, De Izabal department Morales - De Izabal department 51.95 USD, De Izabal department Puerto Barrios - De Izabal department 51.95 USD, De Peten Department Flores - De Peten Department 61.95 USD, De Peten Department San Benito - De Peten Department 61.95 USD, De Peten Department San Jose - De Peten Department 61.95 USD, El Progreso Departme El Jicaro - El Progreso Departme 51.95 USD, El Progreso Departme Guastatoya - El Progreso Departme 51.95 USD, El Progreso Departme Morasan - El Progreso Departme 51.95 USD, El Progreso Departme San agustin acasaguatlan - El Progreso Departme 51.95 USD, El Progreso Departme San Antonio la Paz - El Progreso Departme 51.95 USD, El Progreso Departme San Cristobal A asaguatlan - El Progreso Departme 51.95 USD, El Progreso Departme Sanarate - El Progreso Departme 51.95 USD, El Progreso Departme Sansare - El Progreso Departme 51.95 USD, Escuintla Department Escuintla - Escuintla Department 41.95 USD, Escuintla Department Iztapa - Escuintla Department 51.95 USD, Escuintla Department La Democracia - Escuintla Department 51.95 USD, Escuintla Department La Gomera - Escuintla Department 51.95 USD, Escuintla Department Masagua - Escuintla Department 51.95 USD, Escuintla Department Palin - Escuintla Department 41.95 USD, Escuintla Department San Jose - Escuintla Department 51.95 USD, Escuintla Department San Vicente Pacaya - Escuintla Department 41.95 USD, Escuintla Department Santa Lucia Cotzumalguapa - Escuintla Department 46.95 USD, Escuintla Department Siquinala - Escuintla Department 51.95 USD, Escuintla Department Tiquizate - Escuintla Department 51.95 USD, Guatemala Deaprtment Amatitlan - Guatemala Deaprtment 16.95 USD, Guatemala Deaprtment Chinautla - Guatemala Deaprtment 16.95 USD, Guatemala Deaprtment Fraijanes - Guatemala Deaprtment 16.95 USD, Guatemala Deaprtment Mixco - Guatemala Deaprtment 16.95 USD, Guatemala Deaprtment Palencia - Guatemala Deaprtment 21.95 USD, Guatemala Deaprtment San Jose Pinula - Guatemala Deaprtment 16.95 USD, Guatemala Deaprtment San Juan Sac. - Guatemala Deaprtment 21.95 USD, Guatemala Deaprtment San Miguel Petapa - Guatemala Deaprtment 16.95 USD, Guatemala Deaprtment San Pedro Sac. - Guatemala Deaprtment 21.95 USD, Guatemala Deaprtment San Raymundo - Guatemala Deaprtment 21.95 USD, Guatemala Deaprtment Santa Catarina Pinula - Guatemala Deaprtment 16.95 USD, Guatemala Deaprtment Villa Canales - Guatemala Deaprtment 16.95 USD, Guatemala Deaprtment Villa Nueva - Guatemala Deaprtment 16.95 USD, Guatemala city Zona 1 - Guatemala city 9.95 USD, Guatemala city zona 10 - Guatemala city 9.95 USD, Guatemala city zona 11 - Guatemala city 9.95 USD, Guatemala city zona 12 - Guatemala city 9.95 USD, Guatemala city zona 13 - Guatemala city 9.95 USD, Guatemala city zona 14 - Guatemala city 9.95 USD, Guatemala city zona 15 - Guatemala city 9.95 USD, Guatemala city Zona 16 - Guatemala city 9.95 USD, Guatemala city zona 17 - Guatemala city 9.95 USD, Guatemala city Zona 18 - Guatemala city 9.95 USD, Guatemala city Zona 2 - Guatemala city 9.95 USD, Guatemala city zona 21 - Guatemala city 9.95 USD, Guatemala city Zona 3 - Guatemala city 9.95 USD, Guatemala city zona 4 - Guatemala city 9.95 USD, Guatemala city zona 5 - Guatemala city 9.95 USD, Guatemala city zona 6 - Guatemala city 9.95 USD, Guatemala city zona 7 - Guatemala city 9.95 USD, Guatemala city zona 8 - Guatemala city 9.95 USD, Guatemala city zona 9 - Guatemala city 9.95 USD, Huehuetenango Depart Chiantla - Huehuetenango Depart 51.95 USD, Huehuetenango Depart Huehuetenango - Huehuetenango Depart 51.95 USD, Jalapa Department Jalapa - Jalapa Department 51.95 USD, Jalapa Department Monjas - Jalapa Department 51.95 USD, Jutiapa Department Agua Blanca - Jutiapa Department 51.95 USD, Jutiapa Department Asuncion Mita - Jutiapa Department 51.95 USD, Jutiapa Department Atescatempa - Jutiapa Department 51.95 USD, Jutiapa Department El Progreso - Jutiapa Department 51.95 USD, Jutiapa Department Jutiapa - Jutiapa Department 51.95 USD, Jutiapa Department Santa Catarina Mita - Jutiapa Department 51.95 USD, Quetzaltenango Depar Cantel - Quetzaltenango Depar 51.95 USD, Quetzaltenango Depar Coatepeque - Quetzaltenango Depar 51.95 USD, Quetzaltenango Depar La Esperanza - Quetzaltenango Depar 51.95 USD, Quetzaltenango Depar Olintepeque - Quetzaltenango Depar 51.95 USD, Quetzaltenango Depar Quetzaltenango - Quetzaltenango Depar 51.95 USD, Quetzaltenango Depar Salcaja - Quetzaltenango Depar 51.95 USD, Quetzaltenango Depar Zunil - Quetzaltenango Depar 51.95 USD, Quiche Department Chichicastenango - Quiche Department 51.95 USD, Quiche Department Santa Cruz del Quiche - Quiche Department 51.95 USD, Retalhuleu Departmen El Asintal - Retalhuleu Departmen 51.95 USD, Retalhuleu Departmen Rethalhuleu - Retalhuleu Departmen 51.95 USD, Retalhuleu Departmen San Felipe - Retalhuleu Departmen 51.95 USD, Retalhuleu Departmen San Martin Zapotitlan - Retalhuleu Departmen 51.95 USD, Retalhuleu Departmen San Sebastian - Retalhuleu Departmen 51.95 USD, Retalhuleu Departmen Santa Cruz Mula - Retalhuleu Departmen 51.95 USD, Sacatepéquez Departm Alotenango - Sacatepéquez Departm 31.95 USD, Sacatepéquez Departm Antigua Gatemala - Sacatepéquez Departm 26.95 USD, Sacatepéquez Departm Ciudad Vieja - Sacatepéquez Departm 26.95 USD, Sacatepéquez Departm Jocotenango - Sacatepéquez Departm 26.95 USD, Sacatepéquez Departm Magdalena Milpas Altas - Sacatepéquez Departm 26.95 USD, Sacatepéquez Departm Pastores - Sacatepéquez Departm 26.95 USD, Sacatepéquez Departm San Antonio Aguas calientes - Sacatepéquez Departm 31.95 USD, Sacatepéquez Departm San Bartolome Milpas Altas - Sacatepéquez Departm 26.95 USD, Sacatepéquez Departm San Lucas Sacatepequez - Sacatepéquez Departm 26.95 USD, Sacatepéquez Departm San Miguel Due:as - Sacatepéquez Departm 26.95 USD, Sacatepéquez Departm Santa Lucia Milpasaltas - Sacatepéquez Departm 26.95 USD, Sacatepéquez Departm Santa Maria de Jesus - Sacatepéquez Departm 31.95 USD, Sacatepéquez Departm Santiago Sacatepequez - Sacatepéquez Departm 26.95 USD, Sacatepéquez Departm Santo Domingo Xenacoj - Sacatepéquez Departm 31.95 USD, Sacatepéquez Departm Sumpango - Sacatepéquez Departm 31.95 USD, San marcos departmen Malacatan - San marcos departmen 51.95 USD, San marcos departmen San marcos - San marcos departmen 51.95 USD, San marcos departmen San pedro Sacatepequez - San marcos departmen 51.95 USD, Santa Rosa Departmen Barberana - Santa Rosa Departmen 51.95 USD, Santa Rosa Departmen Chiquimulia - Santa Rosa Departmen 51.95 USD, Santa Rosa Departmen Cuilapa - Santa Rosa Departmen 51.95 USD, Santa Rosa Departmen Oratorio - Santa Rosa Departmen 51.95 USD, Santa Rosa Departmen Santa Rosa de Lima - Santa Rosa Departmen 51.95 USD, Santa Rosa Departmen Taxisco - Santa Rosa Departmen 51.95 USD, Solola Department Panajachel - Solola Department 51.95 USD, Solola Department Solola - Solola Department 51.95 USD, Suchitepequez Depart Cuyotenango - Suchitepequez Depart 51.95 USD, Suchitepequez Depart La nueva concepcion - Suchitepequez Depart 51.95 USD, Suchitepequez Depart Mazatenango - Suchitepequez Depart 51.95 USD, Suchitepequez Depart San Antonio Suchitepequez - Suchitepequez Depart 51.95 USD, Suchitepequez Depart San Bernardino - Suchitepequez Depart 51.95 USD, Suchitepequez Depart San Fransico Sapotitlan - Suchitepequez Depart 51.95 USD, Suchitepequez Depart San Jose el Idolo - Suchitepequez Depart 51.95 USD, Suchitepequez Depart Santo Domingo Suchitepequ - Suchitepequez Depart 51.95 USD, Totonicapan departme Momostenango - Totonicapan departme 51.95 USD, Totonicapan departme Totonicapan - Totonicapan departme 51.95 USD, Zacapa Department Estanzuela - Zacapa Department 51.95 USD, Zacapa Department Gualan - Zacapa Department 51.95 USD, Zacapa Department Rio Hondo - Zacapa Department 51.95 USD, Zacapa Department San Jorge - Zacapa Department 51.95 USD, Zacapa Department Teculutan - Zacapa Department 51.95 USD, Zacapa Department Usumatlan - Zacapa Department 51.95 USD and Zacapa Department Zacapa - Zacapa Department 51.95 USD.
  • Do the flowers come with a vase?
  • A vase is not included in the price unless specified in the product description. The vase may be different from the one shown in the example image.
  • How do I contact http://www.flowers4guatemala.com customer service if there is a problem?
  • Use my http://www.flowers4guatemala.com account to access your account and contact customer service. Alternatively, call our customer service department.
  • What are the most common problems with orders?
  • Incomplete recipient details. It is essential that you provide us with full and accurate details for the recipient. A local phone number of recipient is required to help us ensure that the flowers/gifts arrive on time. We cannot be held responsible for late delivery if this information is not provided or is incorrect.
  • What happens if the recipient is not at home?
  • Our local florists are also experts in home delivery. We know that sometimes the recipient is not at home, and this is why it is essential that you provide the phone number of the recipient so a convenient time can be arranged. We will contact you if we need further assistance
  • Changes
  • If there any changes to your order such as delivery date, delivery location, card message, etc., please email any changes to orders@internetflorist.biz referencing your order number and the changes you wish to make.
  • How do I care for my flowers?
  • It is best to keep them in a well-lit room away from direct sunlight. Make sure you change the water every two days and use flower food to help them to stay fresh longer.
  • Are consumable products allergy free.
  • Please note regarding consumable products, ingredients vary and are subject to change depending on the supplier. Internet Florist cannot be held responsible for any allergy or food intolerance etc. arising from the consumption of same.
  • Will the Flowers be like the image on the website
  • The images on our website are system images and for reference only and the delivered flowers may look different. Whilst every effort is made to match as closely as possible, sometimes colour shades can be different to the website image. Depending on availability on the day if an exact colour is not available, we reserve the right to replace with an alternative colour and if a particular flower is not available, a suitable alternative will be made to the same value or greater, to try and match as closely as possible the original request. Certain flower and plant products may be delivered in bud to ensure longer life. Packaging, boxes or vases etc may change depending on availability on the day.
  • Will Extra Gifts (Add Ons) be same as described.
  • If Teddy Bear, Vase or Balloons etc are also ordered , they will be delivered with the flowers. We reserve the right to supply the item with a change of colour/wording from image, depending on availability on the day. This does not apply to wines, which will always be as ordered, red , white, champagne etc. only the brand name may change if necessary. With regards to consumables, an unavailable item will be replaced by a similar alternative. In most cases Extra Gifts/Cakes/Chocolates have to be accompanied by Flowers. A message will advise No Product Selected if this is the case and you will need to add Flowers to your order.
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